How can I help you?
Have any questions? Want to get in touch?
FAQs
Do you have an in-store collection for anything purchased online?
Yes. Free pickup is available. Select that option at check-out.
Where else can I find your products?
You can also find my products at these following local outlets:
- Summerland Farm, PH 02 6628 0610. 253 Wardell Rd Alstonville NSW.
- Affordable Beauty Lismore, 7 Casino St, South Lismore NSW 2480.
- SPAR Supermarket East Lismore, Shop 1/62 Wyrallah Rd, East Lismore
- Goolmangar General Store, 851 Nimbin Rd, Goolmangar.
- Bexhill General Store, Bangalow Rd, Bexhill.
What is your Return and Refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at meltingmomentscandles@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at meltingmomentscandles@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.